tbagi Privacy Policy
Your personal information is completely safe with us — here tbagi transparently explains how it collects, stores, and uses your data.
This Privacy Policy ("Policy") applies to the tbagi platform and its associated services. tbagi ("we", "us", "platform") takes your privacy very seriously and is committed to protecting your personal information. By using the tbagi website or services, you are considered to have given your consent to the terms of this Privacy Policy.
We recommend that you read this entire Privacy Policy carefully before you start using our services. If you have any questions or concerns, please contact us.
Section 01
What Information We Collect
To register an account and provide services on tbagi, we may collect the following types of information:
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and country
- National ID card or passport details (for KYC verification)
- Payment method information — such as bKash, Nagad, Rocket, or Upay account numbers
- Any information provided when you contact us
1.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time spent on the platform and a list of pages visited
- Data collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
1.3 Information Received from Third Parties
When necessary for identity verification, fraud prevention, or ensuring legal compliance, we may sometimes receive information about you from trusted third-party sources. In such cases, the relevant third party's own privacy policy will apply.
Section 02
Purpose of Using Your Information
tbagi uses collected information only for specific, legitimate, and transparent purposes. The main reasons for using information under our Privacy Policy are as follows:
- Ensuring account creation, verification, and management
- Processing deposits, withdrawals, and financial transactions
- Age verification — ensuring access only for those aged 21 and above
- Preventing fraudulent activity, money laundering, and unauthorized access
- Providing customer service and 24/7 live chat support
- Fulfilling applicable legal obligations
- Improving platform functionality and enriching the user experience
- Implementing and monitoring responsible gaming policy
- Sending promotional messages and offers subject to your consent
We never sell your information for unauthorized advertising purposes or to third parties. tbagi's Privacy Policy maintains strict boundaries in this regard.
Section 03
Information Sharing and Disclosure
tbagi may share your personal information with third parties in limited and controlled circumstances:
3.1 Service Provider Partners
Necessary information may be shared with trusted partners who provide payment processing, identity verification, cloud storage, and technical support. These partners are obligated to use information only for specified purposes and are contractually bound to comply with our Privacy Policy.
3.2 Legal Obligations
We may have a legal obligation to disclose information to investigating authorities under a court order, government directive, or applicable law. In such cases, we will provide only the minimum information required.
3.3 Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, you will be notified in advance and this Privacy Policy will continue to apply.
Section 04
Information Security Measures
tbagi applies industry-standard security measures to keep your personal information safe. The following security practices are followed as part of our Privacy Policy:
- SSL (Secure Sockets Layer) encryption — all data transmissions are secured
- Database-level encryption — stored information is secured
- Two-Factor Authentication system
- Regular security audits and vulnerability assessments
- Restricted access controls — only authorized staff can view information
- Firewall and intrusion detection systems
However, complete security on the internet can never be guaranteed. While we provide protection to the best of our ability, it is your responsibility to keep your account password confidential and to inform us of any suspicious activity.
Section 05
Cookie Policy
The tbagi website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: For remembering your language preferences and platform settings.
- Analytics Cookies: For monitoring website usage and improving the experience.
You can decline most cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
Section 06
Data Retention Period
tbagi retains your personal information only for as long as necessary. Generally, even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, and financial auditing purposes.
Financial transaction records and KYC documents will be retained for the period required by applicable law. After the retention period ends, we delete or anonymize information using secure methods.
Section 07
Your Rights
Under tbagi's Privacy Policy, you have the following rights regarding your personal information:
- Right to Access: You have the right to know what information we hold about you.
- Right to Rectification: If there is any error in your information, you can request a correction.
- Right to Erasure: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: In certain cases, you can request that processing of your information be limited.
- Right to Data Portability: You can request a copy of your information in a structured format.
- Right to Object: You can object at any time to stop marketing communications.
To exercise these rights, contact us at [email protected] or speak with our team via 24/7 live chat. We will generally respond to your request within 30 business days.
Section 08
Protection of Minors
tbagi strictly does not provide services to anyone under the age of 21. Under our Privacy Policy, we do not knowingly collect or process personal information of any minor.
If we have inadvertently collected information from a minor, steps will be taken to delete it immediately. If a parent or guardian suspects that their child's information is held by us, please contact us.
Section 09
International Data Transfers
To operate tbagi's services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the transferred information is kept under protective measures consistent with the security standards described in this Privacy Policy.
For international data transfers, we put in place appropriate contractual safeguards and ensure the security of the information.
Section 10
Policy Changes
tbagi may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a public notice on the platform. Continuing to use the service after changes have been made will be considered as your consent to the updated Privacy Policy.
The "Last Updated" date at the top of this page will always indicate the current version of the policy.
Section 11
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the processing of your personal information, please contact us: