tbagi Terms and Conditions

These terms and conditions ("Terms") form the legally binding agreement between the tbagi platform and its users ("Member" or "you"). By using our services through the tbagi website, mobile version, or any digital channel, you are considered to have fully read, understood, and agreed to comply with these Terms.

The following terms are used with specific meanings throughout these Terms:

What "Platform" means

"Platform" refers to all tbagi services, including the website tbagi.cam, the mobile-optimized interface, all gaming services, live casino, slots, sports betting, and other entertainment services.

What "Member" or "User" means

"Member" or "User" refers to any person who has registered a valid account on the tbagi platform and is using our services.

What "Services" means

"Services" refers to all gaming, betting, bonus, promotion, and related support services provided by tbagi.

To register an account on the tbagi platform and use our services, you must meet the following eligibility requirements:

Age Limit

You must be at least 21 (twenty-one) years of age to participate on the tbagi platform. It is strictly prohibited for anyone under 21 to create an account or use our services. We may request government-issued identification to verify age.

One Account Policy

Each person may create only one account. Operating multiple accounts under the same identity will be treated as fraud, and all such accounts will be immediately terminated. Any winnings obtained through multiple accounts will be forfeited.

Information required at registration

• Full legal name (as shown on national ID card or passport)
• Active email address
• Correct date of birth
• Current residential address
• Active mobile number (may be linked to bKash, Nagad, or Rocket)

Geographic Restrictions

Before using tbagi services, please confirm that using online gaming services from your location is legally permitted. Any legal responsibility in this regard rests entirely with the user.

To ensure the security of the tbagi platform and prevent financial fraud, we follow a KYC (Know Your Customer) verification process.

Identity Verification Process

Before processing any withdrawal request, or for transactions above a certain amount, we may request the following documents:

• Clear photo of National ID Card (NID) or passport
• Proof of address document (recent utility bill or bank statement)
• Proof of payment method ownership (screenshot of bKash/Nagad account)
• A selfie photo (if required)

Account Security Responsibility

It is your sole responsibility to keep your account login details (username and password) completely confidential. tbagi will never ask for your password under any circumstances. Allowing anyone else to use your account is prohibited.

SSL Encryption and Technical Security

All data transfers on the tbagi platform are protected by SSL (Secure Sockets Layer) encryption technology. We follow internationally recognized security protocols and conduct regular security audits.

The tbagi platform has clear rules for financial transactions that all members must follow.

Deposit Rules

The minimum deposit amount on tbagi is ৳100 (one hundred taka), which applies to all payment methods. The maximum deposit limit may vary depending on account level and verification status.

Currently accepted payment methods:

• bKash — instant processing
• Nagad — instant processing
• Rocket — instant processing
• Upay — instant processing
• Bank transfer (all major scheduled banks)

Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawals are generally processed within 30 minutes to 3 hours. However, this may be delayed during the identity verification process.

Reasons for Transaction Rejection

tbagi reserves the right to reject transactions in the following cases:

• If account verification is incomplete
• If fraud is suspected or unusual transaction patterns are detected
• If bonus wagering requirements have not been met
• If evidence of multiple account operation is found
• If an incorrect credit occurs due to a technical error

tbagi offers various types of bonuses and promotional offers that are available under specific conditions. These general terms apply to all bonus offers.

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000 (twenty thousand taka). The wagering requirement for this bonus is 25 times (bonus amount × 25). For example, for a ৳1,000 bonus, a total of ৳25,000 must be wagered.

General Terms for Bonuses

• Each bonus offer has its own specific terms which will be displayed at the time the offer is received
• The relevant wagering requirements must be completed before withdrawing from a bonus
• Each member may claim the same bonus offer only once
• Claiming bonuses through multiple accounts is strictly prohibited
• Bonuses are available when depositing via bKash, Nagad, Rocket, Upay, or bank transfer
• The contribution of specific games toward meeting wagering requirements may vary

VIP Program

The tbagi VIP program has four levels: Bronze, Silver, Gold, and Platinum. The weekly cashback rate increases as you move to a higher level — up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold, and up to 1.5% weekly cashback at Platinum.

All gaming activities on the tbagi platform are conducted on the principles of fairness and transparency. We work with internationally recognized game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and many others.

Fair Play Policy

All our games use a certified Random Number Generator (RNG), which ensures that the outcome of every game is completely random and unbiased. No game result is predetermined, and it is not possible to manipulate results in favor of or against any member.

Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly displayed in the game interface. Betting limits may differ when playing in bonus mode.

Policy on Technical Errors

If an incorrect payout is displayed due to a technical problem in the software or system, tbagi reserves the right to void that payout. In such situations, the game may restart from the relevant recognized state.

tbagi is committed to maintaining a fair and safe gaming environment. The following behaviors are strictly prohibited, and involvement in any one of them will result in immediate account termination.

Prohibited Activities

• Creating or operating multiple accounts
• Registering an account with false or incomplete information
• Strategic betting to circumvent bonus terms ("bonus abuse")
• Using automated software, bots, or scripts
• Exploiting any technical error or vulnerability in a game
• Using the platform for the purpose of money laundering
• Attempting unauthorized access to another member's account
• Threatening or disrespectful behavior toward platform staff
• Allowing a person under 21 to use an account

Consequences of Account Termination

If prohibited conduct is proven, tbagi may take the following actions:

• Immediately and permanently close the account
• Forfeit all balances held in the account
• Cancel all winnings obtained through fraudulent means
• Notify legal authorities if necessary

tbagi takes responsible gaming very seriously. We believe gaming is an entertainment activity — it is never a solution to financial problems. Only those aged 21 or above may use our platform.

Self-Control Features

At tbagi, members can manage their own gaming activity. The following tools are available for this purpose:

• Set daily, weekly, or monthly deposit limits
• Temporary account break (cooling-off period)
• Permanent self-exclusion option
• Option to restrict access to specific games or sections

Warning About Gaming Addiction

If you feel that gaming is having a negative impact on your personal, family, or financial life, please seek help immediately. For more information, visit our Responsible Gaming page.

tbagi gives the highest priority to protecting your personal information. Details about what data we collect, how we use it, and how we keep it secure are outlined on our Privacy Policy page.

Purpose of Data Collection

We only collect information that is necessary to provide our services:

• Account verification and identity confirmation
• Processing financial transactions
• Prevention of fraud and money laundering
• Improving service quality and providing a personalized experience
• Fulfilling legal obligations

Sharing Data with Third Parties

tbagi never sells your personal information to third parties for advertising purposes. Information may be shared only with payment processors, KYC verification agencies, and legal authorities when required.

For your rights regarding personal data and for more details, please read our Privacy Policy.

The tbagi platform provides services "as is". tbagi is not liable in the following situations:

• If a game is interrupted due to loss of internet connection
• If a member suffers loss due to a problem with their own device
• If financial loss occurs due to delays by a third party (payment provider)
• If a user discloses their own password or login credentials
• If a temporary interruption occurs due to unplanned maintenance or updates
• If service is disrupted due to a natural disaster or force majeure event

If you have a complaint or dispute, please contact tbagi's customer service first. Our support team is active in Bengali 24/7 and works to resolve any issue promptly.

Complaint Submission Process

• Step 1: Report the issue in Bengali via our 24/7 live chat
• Step 2: Send an email with a detailed description of the issue to [email protected]
• Step 3: Attach any necessary evidence (screenshots, transaction reference numbers)

Resolution Timeframe

We provide an initial response to all complaints within 72 hours of receipt. Complex cases may require more time for a full investigation and resolution. The relevant account or transaction may be temporarily suspended during the investigation.

tbagi reserves the right to partially or fully change, amend, or update these terms and conditions at any time. Changes will be considered effective from the moment they are published on the website.

Notification of Changes

For significant changes, we will attempt to notify members at their registered email address. However, the terms and conditions published on the website shall always be considered the latest and binding version. Continued use of the platform after any changes will be taken as your acceptance of the new terms.

Severability of Terms

If any provision of these terms and conditions is found to be invalid by a court or authority, all remaining provisions shall continue to be fully effective and binding.

Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together constitute the entire agreement between you and tbagi. Any prior oral or written agreements are replaced by these terms and conditions.

By using the tbagi platform, you confirm that you are 21 years of age or older and that you have fully read and agree to abide by these terms and conditions.